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  • info@townhouse17.com

FAQs

Check-in / Check-out

When is check-in / check-out? 

Check-in time is at 1500hrs on the day of your arrival and check-out is up to 1100hrs on the day of your departure. 

Can I ask for an earlier check-in? 

You may ask for an earlier check-in but this depends on the availability of your room. Room cleanliness is our priority and our housekeeping need ample time to make sure that your room is in tip-top condition before your arrival. 

Can I ask for a later check-out? 

If you wish for a later check-out time, please advise our reception beforehand and we’ll try to accomodate your request but this all depends on other arrivals on the day. A late check-out fee might apply. 

Do you have a baggage room where we can store our luggage before check-in / after check-out? 

Yes, we do. We have a secure baggage room where you can store your luggage for pickup later. 

Reception

Does the hotel have a Reception desk? 

 Yes, the Reception desk can be visited at Chapeau Bistro on the ground level of the hotel. 

Is it open for 24hrs? 

 No, our Reception desk is open from 0730hrs until 1530hrs. 

What do I do if I have a request after 1530hrs? 

 Beyond the closing time, there will be someone manning the Bistro’s bar up till 2300hrs and they will be able to take requests you may have. 

What kind of requests can I submit after closing time of Reception desk? 

 You may submit requests for items such as: Pool Towels, Iron & Ironing Board, Dental Kit, Shaving Kit, Sewing Kit, Vanity Kit, Shoe Shine, First Aid box.

What if I arrive or need to check in at the hotel when reception is closed? 

 Do not worry if you’re arriving at a time when the reception is closed. The hotel runs a fully automated system that will allow you entry into the hotel and room by inputting the codes that we’d send you 24hrs before your arrival. 

Food

When is breakfast served? 

 An a la Carte breakfast is served daily from 0730hrs till 1000hrs at Chapeau Bistro on the ground floor of the hotel. This is included in the price paid when you secure your reservation. 

Can I get room service? 

Yes, you will find a room service menu in your room. 

When can I place an order for room service? 

You may place your order between 0730hrs – 2200hrs by contacting Chapeau Bistro. A EUR5.00 service charge applies. 

Where can I dine close to the hotel in Victoria? 

If you wish to dine in Victoria, close to Townhouse 17, we recommend you visit Cup Cake, Chapeau Bistro, and HOG (House of Gourmet). Cup Cake is a café that specialises in sweet delights and quick nibbles, while Chapeau and HOG are diners open for breakfast, lunch, and dinner. The three are run by A&S Group, the same company operating Townhouse 17. 

As a token of appreciation for using our services, a 10% discount is given exclusively to guests of our B&B on presentation of your welcome card at any of these outlets. This discount is only valid throughout the duration of your stay at Townhouse 17. 

Do any of these restaurants offer vegetarian and vegan options? 

Yes, they do. 

Pool & Rooftop

Does the hotel have a pool? 

Yes, Townhouse 17 has a small splash pool on its rooftop. To access our rooftop, you can use the elevator to get to level 3 and then climb a flight of stairs towards the pool area. 

When can we use the pool? 

The pool is open from 0900hrs until 2100hrs and you may ask for pool towels at the reception. 

Is the pool area scenic? 

Yes, it is. From our panoramic rooftop you’ll get views of Victoria, the island’s historic old city (Cittadella), and distance countryside and sea views. 

Is the pool area open to non residents of the hotel? 

Being a small hotel, we strictly reserve our rooftop and pool area to our guests. 

Is there Wi-fi on the rooftop? 

Yes, there is. 

Rooms & Services

Are the rooms airconditioned? 

Each room at Townhouse 17 is equipped with an intelligent airconditioning system, which only works if windows are fully shut and doors are closed. This ensures that the systems are efficient and no energy is wasted needlessly in our efforts to reduce energy consumption. 

Is there a Wi-fi connection in rooms? 

Yes, our rooms have an internet connection that you may use for free. 

Are rooms equipped with a safe box? 

Yes, all our rooms have a safe deposit box. 

What is the hotel’s pet policy? 

We regret to inform you that we do not accept pets in the hotel. 

When is housekeeping service provided? 

Housekeeping is provided between 0830hrs – 1500hrs. If you wish your room is serviced at a particular time, kindly lodge your request at the reception desk. 

When is linen changed? 

Linen is changed every 3 days or when room changes guests. We also change linen on request. 

Do you have wheelchair accessible rooms? 

Yes, one of our double rooms has been designed and optimised for wheelchair access. Simply choose Double Room with Disability Access when you book your stay with us. 

Do you have baby cots available? 

Yes, we do. Baby cots are available on request. 

What rooms are on offer at Townhouse 17? 

Double Room with Disability Access, Double Rooms, Single Room, Queen Rooms, King Rooms. 

Do all hotel rooms have balconies? 

No, the rooms on the 1st floor do not have balconies. 

What’s the electrical supply inside the hotel? 

The standard electrical supply is 230V. There is also a 110V supply in the bathroom for electrical shavers only. 

What plug type is used inside the hotel? 

As with the standard in Malta, we use plug type G, which is the plug that has three rectangular pins in a triangular pattern. A travel adaptor might be needed. 

Will we have TV in our room? 

Yes, you will. All rooms are equipped with a flat screen TV with standard TV channels. The set also allows you to login with your Netflix account for those nights when you’d rather Netflix and chill. 

What other facilities are available in the room? 

Each room has tea and coffee facilities. All rooms are also equipped with a USB socket to make charging your phones easier. Our rooms also enjoy ensuite facilities, a working desk and a mini bar. 

All our rooms are strictly non-smoking. 

Island of Gozo, Hotel Location & Transport

What’s the address of Townhouse 17? 

Townhouse 17, Triq Taħt Putirjal, Victoria, Gozo. You may click here to learn more about the whereabouts of our B&B. 

Where is Gozo? 

Many have heard about Malta but many look perplexed when they hear the name Gozo. The island of Gozo is part of the Maltese Archipelago of islands and is a mere 5km stretch of sea away from Malta. The Maltese Archipelago is made up of a handful of small uninhabited islands and three inhabited islands, namely Malta (population: approx 500,000), Gozo (population: approx 32,000) and Comino (population: 2). 

Being a third of the size of Malta, and having just about 7% of Malta’s population, Gozo is more rural and more tranquil and that makes it distinctly different than its larger sister island. The island is known for picturesque scenery, pristine coastline, untouched country trials, sleepy villages, and a bustling year-round cultural calendar. 

How do I get to Gozo from Malta? 

Firstly, you need to get yourself to either Valletta or Cirkewwa using public transport or a taxi. These are the two harbours that offer ferry services to Gozo. You can either board the fast ferry from Malta’s Grand Harbour (Valletta) or you board a Gozo Channel ferry to cross the Malta-Gozo channel from Ċirkewwa. Please note that the former is only available for foot passengers while the latter also accomodates vehicles. 

From Valletta to Mġarr Harbour (45 minutes) 

Rates & Schedule Virtu Ferries 

Rates & Schedule Gozo Fast Ferry 

From Ċirkewwa to Mġarr Harbour (25 minutes) 

Schedule Gozo Channel 

Whichever option you choose, your destination will be the picturesque Mġarr Harbour – your gateway to Gozo. 

Okay, now I’m in Mġarr, Gozo…how do I get to Townhouse 17? 

Once you’re at Mġarr Harbour, you’ll find taxi or public transport options to get to our B&B in Victoria. Public Transport is a cheap and viable way to get quite literally to the doorstep of Townhouse 17. All you need to do is board bus Route 301 from the bus stop titled Vapur. The first bus leaves the harbour at 0555hrs and there’s a bus almost every 30 minutes until 2325hrs. The bus will take you directly to the Victoria Bus Terminal which, as will be explained further on, is across the road from Townhouse 17. 

Do you offer parking facilities? 

No, but our hotel is literally a 1-minute walk away from Victoria’s largest car park. 

Are there any places of interest within walking distance from the hotel? 

Yes, there are. Being right at the centre of Victoria, Gozo’s capital City, we’re lucky to have many places of interest that are just a leisurely walk away from our hotel. Here are some of the highlights: 

Religious, historical & cultural 

  • The Cittadella, Gozo’s Old City 
  • Knights Old Prison 
  • Gran Castello Historic House 
  • Gozo Museum of Archaeology 
  • Natural Science Museum 
  • The Gozo Cathedral 
  • Cathedral Museum 
  • Citadel Visitors Centre 
  • St. George’s Basilica 
  • Il-Ħaġar – Heart of Gozo Museum 
  • Historical part of Victoria 

Squares with Cafes 

  • St. Francis Square 
  • St. George’s Square 
  • It-Tokk Square 

Shopping Malls, Cinema & Theatres 

  • The Duke Shopping Complex 
  • Arkadia 
  • Tiġrija Palazz 
  • Citadel Cinema 
  • Aurora Opera Theatre 
  • Astra Theatre 

Natural 

  • Villa Rundle Gardens 
  • Lunzajta Valley 
How do I get around Gozo? 

In Gozo we say that all roads lead to Victoria and that’s very accurate. Being in the centre of Gozo, the City is a great starting point if you wish to discover the island’s length and breadth. What’s most convenient is that every bus route in Gozo starts and ends at the Victoria Bus Terminal which is located just opposite Townhouse 17! 

Whether you want to visit the natural wonder that is Dwejra, the gorgeous Xlendi bay, or one of the island’s quaint villages, all you have to do is cross the road from Townhouse 17, get a ticket, and board a bus. 

You may also hire a taxi or rent a car while you’re on the island. There are plenty of operators that offer this service. Also, with the island being so small, travelling on foot is also very possible. 

Are there any events in Gozo? 

Yes, there are. Gozo is steeped in culture and tradition, and there’s a good chance that there’s something interesting happening while you’re on the island. We suggest you click here to see what’s on in Gozo, perhaps there’s something that’ll tickle your fancy. 

What is there to do in Gozo? 

Hiking, diving, snorkelling, swimming, kayaking, boating, cycling, abseiling, rock-climbing, horse-riding, canoeing, segway tours, yoga, and wine-tasting are just a few activities you can enjoy while on the island. We also recommend joining in the many events organised throughout the year, especially the traditional ones like the village festas organised during summer. If you just want to chill and relax, the island offers many places and opportunities to just do so. 

What is there to see in Gozo? 

The answer is plenty. Have a look by clicking here. Our B&B’s central location makes it perfect to discover the island at the least possible travel costs. 

Can I see Gozo in a day? 

No. Gozo might be a small island but you’d be surprised at the many places to see and visit. If you really want to experience Gozo, without hastily going to places trying to see everything in one day, you have to spend several nights on the island. Gozo is not a day trip destination. 

Which is the closest beach to the hotel? 

No beach in Gozo is more than 6km away from Townhouse 17. That’s a mere 25-minute bus ride away. 

Accessibility & Special Requests

Do you have rooms that are accessible for people with special needs? 

Yes, we do. One of our double rooms has been specifically designed for wheelchair access. 

Do you cater for special requests? 

Yes, please advise Reception if you have any special requirement and/or assistance. Special transport can also be provided on request. 

Bookings & Policies

How can I book a room at Townhouse 17? 

You can book a room directly through our website by clicking here

What is your cancellation policy? 

If you choose our ‘Free Cancellation’ option when submitting your reservation, you will be fully refunded if you cancel your stay up to 48 hours before your scheduled arrival. 

What am I paying for when I book through your website? 

You will be paying for your nights’ stay, breakfast and all taxes. 

When is payment affected? 

Payment for your total stay will be taken a day before your arrival. 

Emergencies

Does the hotel offer services of a doctor? 

Yes, we do. In case of illness or accident, please inform reception. 

Are there any pharmacies near hotel? 

Yes, there are at least four pharmacies which are just a few minutes walk away from Townhouse 17. They’re open from Monday to Saturday and you’ll find at least one of them open on a Sunday. Pharmacies are usually open between 0800hrs – 1900hrs. 

Where’s the nearest clinic / hospital? 

The Victoria Health Centre is only 120m away from Townhouse 17. 

Gozo’s main hospital is just 750m away from our hotel.